10vin Privacy Policy

1. Who We Are

10vin ("we", "us", "our") is an online entertainment platform operating at 10vin.app and through associated mobile applications available for download at /download. We provide online slots, bingo, sports betting and related entertainment services to adult players in Pakistan.

This Privacy Policy applies to all personal data collected through the 10vin website, the 10vin mobile app and any communication between you and our customer support team. For questions about this policy, see Section 13 (Contact Us).

2. Data We Collect

We collect personal data from you in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data we receive from third-party service providers such as payment processors and identity verification partners.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, CNIC number, mobile phone number, email address and account password.
• Profile updates: Any changes you make to your account details over time, including updated contact information or security settings.
• KYC documents: CNIC copy, selfie photograph, proof of address or bank statement, as requested during verification.
• Payment details: Your preferred payment method (JazzCash, Easypaisa, Raast, bank account details or card details) for processing deposits and withdrawals in PKR.
• Support communications: Any messages, documents or information you share with our customer support team through live chat or email.

2.2 Data Collected Automatically

• Device information: Device model, operating system version, unique device identifiers and mobile network information.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within the platform.
• Transaction logs: Records of all deposits, withdrawals, bonus credits and game results linked to your account.
• IP address and location: Your IP address and approximate geographic location at the time of login and during active sessions.
• Cookie data: Session tokens, preference settings and analytics identifiers stored via cookies and similar technologies. See Section 7 for full details.

2.3 Data from Third Parties

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider shares a transaction confirmation reference and basic account holder details with us to match the payment to your 10vin account. We do not receive your full payment PIN or banking password from any payment provider.

If you use our identity verification process, our verification partner may share the result of their document check (verified, not verified, or pending further review) along with a confidence score. We do not retain the underlying document data beyond the period required for compliance purposes.

3. How We Use Your Data

We use the data we collect for the following clearly defined purposes:

Purpose	Data Used	Basis
Account creation and management	Registration data, device info	Contract performance
Processing deposits and withdrawals	Payment details, transaction logs	Contract performance
Identity verification (KYC)	CNIC, selfie, proof of address	Legal obligation
Fraud prevention and security	IP address, device info, transaction logs	Legitimate interest
Customer support	Support communications, account history	Contract performance
Platform improvement and analytics	Usage data, cookie data	Legitimate interest
Promotional communications (opt-in only)	Contact details, game preferences	Consent
Responsible gaming monitoring	Transaction logs, session data	Legal obligation / Legitimate interest

We do not use your personal data for automated decision-making that has a significant impact on your account without human review. For example, account suspensions triggered by automated fraud alerts are reviewed by a member of our compliance team before any final action is taken.

4. Payment Data

All payments on 10vin are processed in PKR through third-party payment providers including JazzCash, Easypaisa, Raast, bank transfer networks and card processors. When you initiate a transaction, your payment details are transmitted directly between your device and the payment provider using encrypted connections.

10vin does not store your full JazzCash or Easypaisa account PIN, your card CVV or CVC code, or your internet banking password. We store only the information required to match a payment to your account — typically a transaction reference number, the payment method type, the amount in PKR and the date and time of the transaction.

5. KYC and Identity Verification

To comply with anti-money laundering obligations and to protect players from identity theft, 10vin requires identity verification before a player's first withdrawal. Depending on your account tier and withdrawal history, further verification may be requested at any point.

Verification documents typically include a copy of your CNIC (front and back), a recent selfie for facial comparison, and in some cases a recent bank statement or mobile wallet transaction screenshot to confirm your payment method.

KYC documents are handled by 10vin's compliance team and, where applicable, our third-party identity verification partner. Documents are stored securely and are not used for any purpose other than account verification, fraud prevention and compliance with applicable obligations. Once verification is complete and your account is in good standing, documents are retained only for as long as required — see Section 9 for our data retention periods.

6. Sharing Your Data

10vin does not sell your personal data. We share your data only with the following categories of third parties and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks, strictly to process your transactions in PKR.
• Identity verification providers: Our KYC partner receives document data solely to complete the verification check on our behalf.
• Fraud prevention and security services: Anonymised or pseudonymised data may be shared with security tools that help us detect unusual activity and protect player accounts.
• Analytics providers: Aggregated, non-personally-identifiable usage data may be shared with analytics tools to help us understand platform performance and improve the user experience.
• Customer support tools: Support conversation data is processed through our helpdesk platform, which is bound by data processing agreements with 10vin.

All third-party providers who process personal data on 10vin's behalf are contractually required to handle that data securely and in accordance with this policy. They may not use your data for their own commercial purposes.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. 10vin uses cookies and similar technologies such as local storage and session tokens to make the platform function correctly and to understand how players use it.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: Remember your settings such as language preference, odds format and notification preferences so you do not have to re-enter them on every visit.
• Analytics cookies: Help us understand which games, pages and features are most popular, how long players spend on each section and where players navigate to after completing certain actions. This data is aggregated and not tied to your personal identity.

10vin does not use third-party advertising cookies that track your behaviour across other websites or apps outside of the 10vin platform. When you use our mobile app downloaded from /download, similar technologies are used within the app environment.

7.3 Managing Cookies

You can control cookie behaviour through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly and you will not be able to log in or place bets. Disabling analytics and preference cookies will not affect your core platform access but may mean the platform does not remember your settings between sessions.

8. Data Security

10vin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and the 10vin platform
• Encrypted storage of sensitive account data including passwords (stored as salted hashes, never in plain text)
• Access controls that limit internal access to personal data to staff who require it to perform their role
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Two-factor authentication options available to all players from account security settings

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players as promptly as possible and take immediate steps to contain and address the incident.

9. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, as summarised below:

• Account and registration data: Retained for the lifetime of your account plus 5 years after closure, to support any post-closure dispute resolution.
• Transaction records (deposits, withdrawals, game results): Retained for 7 years from the date of each transaction to meet financial record-keeping obligations.
• KYC documents: Retained for 5 years from the date of verification completion or account closure, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication in each support case.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; individually linked usage logs are retained for 12 months and then anonymised.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10. Your Rights

As a 10vin player in Pakistan, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Basic profile information such as your phone number and email address can be updated directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour deletion requests where there is no legal obligation to retain the data for a longer period (for example, transaction records must be kept for 7 years under financial compliance requirements).
• Right to restrict processing: You can ask us to stop using your data for specific purposes, such as marketing communications, at any time.
• Right to withdraw consent: Where we process your data based on your consent (for example, marketing emails), you can withdraw that consent at any time from your account settings without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team via live chat when logged into your account. We will respond to all verifiable requests within 30 days. In some cases, we may need to verify your identity before processing a data request to ensure that personal data is not released to an unauthorised party.

11. Children's Privacy

10vin is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Registration requires confirmation of age, and our KYC verification process is specifically designed to detect and prevent underage use.

If we discover that a player under 18 has registered an account and provided personal data, we will immediately close the account, delete the associated personal data (except where retention is required for compliance reasons) and withhold any balance in the account pending investigation. If you believe a minor has registered on 10vin, please contact support immediately.

For further information about our tools for managing gaming activity responsibly, including parental controls and self-exclusion, visit our Responsible Gaming page.

12. Changes to This Policy

10vin may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or the legal environment in Pakistan. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification at least 7 days before the updated policy takes effect.

The most current version of this policy is always available at 10vin.app/privacy-policy. Continued use of the platform after an updated policy takes effect constitutes acceptance of the revised terms. If you do not agree with any changes, please close your account and withdraw your remaining balance before the effective date.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please contact our support team through the live chat feature available when you are logged in to your 10vin account.

You can also reach the team by email. Our support address is [email protected] — this is displayed here as plain text only. To initiate a data request or privacy enquiry, using the live chat option inside your account is the fastest route and allows us to verify your identity securely before processing your request.